IBF Statement on the Financial Services Ombudsman Report 2010

July 26, 2011

The Irish Banking Federation (IBF) and its member banks are fully committed to working with the Ombudsman’s Office to help further reduce the number of customer complaints that arise – particularly in light of the fact that 75% of all complaints received were not upheld by the Ombudsman during 2010.

IBF will also be consulting with its members in response to the Ombudsman’s invitation for submissions on the publication of information on the complaints record of providers.

Note

The Irish Banking Federation (IBF) is the leading representative body for the banking and financial services sector in Ireland, representing over 70 member institutions and associates, including licensed domestic and foreign banks and institutions operating in the financial marketplace here.