Who to talk to?

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• National Consumer Agency

  Who?
  The National Consumer Agency (NCA) is a statutory body that enforces consumer legislation and provides information and education to consumers to help them make better money decisions.
  
  Do they have a website?
  www.itsyourmoney.ie The NCA operates the itsyourmoney.ie website. It contains independent information such as information guides financial products and services, cost comparisons and other tools such as a budget planner, jargon guide and calculators.
  
  www.consumerconnect.ie The NCA’s ConsumerConnect.ie website provides general consumer information and guidance.
  
  How do I contact them?
  By telephone:
  The consumer helpline for itsyourmoney.ie is Lo-call 1890 777 777
  The NCA’s general consumer helpline is Lo-call1890 432 432 or 01 402 5555.
  In writing:
  Personal Finance Queries
  National Consumer Agency
  4 Harcourt Road
  Dublin 2
  
  

• Money Advice and Budgeting Service

  Who?
  The Money Advice and Budgeting Service (MABS) provides a free, confidential and independent advice and information service to help people on a low income to cope with debts and manage their finances. MABS is funded and supported by the Citizens Information Board.
  
  Do they have a website? 
  www.mabs.ie The MABS website provides information and guidance on dealing with debt, budgeting and managing money, including budgeting tools.
  
  How do I contact them?
  By telephone:
  Contact the MABS Helpline on Lo-call 1890 283438 or 01 812 9350
  In person:
  For details on your local MABS office, visit the MABS website or contact the MABS helpline.
  Via email:
  You can contact the MABS helpine via email at helpline@mabs.ie

• Citizens Information Board

  Who?
  Citizens Information Board is the statutory body which supports the provision of information, advice and advocacy on a broad range of public and social services.
  
  Do they have a website? 
  www.citizensinformation.ie The Citizens Information website provides practical information and guidance on a range of issues including public services and obligations, as well as employment, travel, money and tax.
  
  How do I contact them?
  By telephone:
  Contact Citizens Information by phoning the Citizens Information Phone Service on Lo-call 1890 777 121
  In person:
  For details on your local Citizens Information Centre, visit the Citizens Information website or contact the Citizens Information Phone Service.
  

• Financial Services Ombudsman

  Who?
  The Financial Services Ombudsman is a statutory officer who deals independently with complaints from consumers about their individual dealings with financial services providers where they have not been resolved by the providers.
  
  Do they have a website?
  www.financialombudsman.ie Financial Services Ombudsman’s website provides information and guidance on how to make a complaint to the officer as well as printable and online complaint forms.
  
  How do I contact them?
  By telephone:
  Contact the Financial Services Ombudsman on Lo-call 1890 882 090 or 01 662 0899
  In writing:
  Financial Services Ombudsman,
  3rd Floor, Lincoln House,
  Lincoln Place,
  Dublin 2
  Via email:
  The contact email is enquiries@financialombudsman.ie